Built from Real-World Experience
At Sympl, we've been in your shoes. We know the pain of managing disjointed operations, lost messages, and inefficiencies from our own battles in multi-location retail.
Our journey began with a deep understanding of these challenges—and a burning desire to fix them. With hard-won experience and unwavering passion, we've built a platform that transforms internal communication into a powerful engine for operational efficiency, employee engagement, and customer satisfaction.
Explore our Story, Manifesto, and Team to see how our expertise can empower your business to thrive.
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Our Story
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Our Manifesto
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Our Team
Our Story
At Sympl, we’re more than just a communication platform—we’re a catalyst for operational efficiency, employee retention, and enhanced customer experiences.
Our journey began when we faced the real-world challenges of running a multi-location retail business. We experienced firsthand how disjointed communication, lack of timely information, and operational inefficiencies can hurt employee morale and, ultimately, customer satisfaction.
We built Sympl to cut through the noise, connect employees with the information that matters most, and create an environment where a happy, engaged team can drive stellar customer experiences.
Our Manifesto
We are passionate about solving the multifaceted problems that plague retail and modern enterprises. We believe that effective internal connectivity is the foundation for operational excellence.
When employees are informed, engaged, and empowered, they’re not just communicating—they’re creating value. A happy employee is the first step to a happy customer, while an unhappy employee rarely turns a customer into a raving fan.
Our mission is to tackle the challenges from the ground up—starting with seamless communications and expanding into custom solutions that enhance the employee experience, drive productivity, and elevate customer satisfaction.
Our Team
Account Support
Our support team delivers personalized, hands-on assistance—from seamless onboarding to continuous guidance—to ensure you get the most out of Sympl.
Product Development
Our innovative product team, including mobile, front-end, and QA experts, is dedicated to refining solutions that transform retail operations and boost productivity.
Executive Leadership
Our visionary founders lead the charge:
- Justin McAdoo: With 25+ years in executive retail, he drives operational efficiency and superior customer experience.
- Harshal Shah: With 20+ years in computer science and engineering, he powers our scalable, smart solutions.
Together, they set the strategic vision that empowers every interaction to drive real business results.
